PetLens AI — Support

Developer: Davut Temel

Need help? Contact us and we'll get back to you.

info@destekbilisim.net

PetLens AI is not a veterinary diagnosis tool. Results are AI-generated informational observations only. For any health concern, and for emergencies (severe pain, bleeding, breathing problems, collapse, seizures), contact a licensed veterinarian immediately.

Frequently asked questions

How does a scan work?

Choose a scan type, take or upload a clear, well-lit photo of your pet, and confirm. The app returns informational observations — not a diagnosis.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple App Store or Google Play account. Manage or cancel anytime in your store account settings. Cancelling stops future renewals; access remains until the end of the current period.

How do I restore a purchase?

On the Premium screen tap Restore Purchases while signed in with the same store account used for the purchase.

How do I delete my account and data?

In the app go to More → Delete account. This permanently removes your account and all pets, scans, reminders and health data. You can also email us to request deletion.

I forgot my password.

On the sign-in screen tap Forgot password? and follow the emailed code to reset it.

Links

Privacy Policy · Terms of Use